SHOP POLICY
All pieces are handmade and therefore measurements are only indicative. All pieces are unique and therefore small variations in finish/colour/size/shape often happen between two similar looking pieces, especially those created as part of an ensemble. The shop will feature as many photographs as possible in the description of each piece, so my customer get a precise idea before ordering. But photographs do not reflect exactly the reality. Please be aware of this before placing an order.Sometimes, the piece you are sent will NOT be the piece shown on the website, but it will be a very similar looking one. I try not to embellish the photographs featured in the shop, but the real colour of each piece can sometimes be slightly different than the one on the photograph. Those variations in aspect are not considered flaws, but rather contribute to the organic character and unicity of each piece.
CARE POLICY
Unless otherwise stated, all the clays and glazes I use for functional items and tableware are lead-free and food safe. All functional pieces are fired to temperatures exceeding 1200C, making them strong and perfect for everyday use. They can be washed in the dishwasher and micro-waved, but I would strongly recommend not to, just like you wouldn't put in the washing machine your favourite pricy designer garment. So, try to hand wash as much as you can, to preserve the longevity of your OOAK piece. Some glazes can crack or mark over time, especially if the item is used repetitively. This is absolutely normal wear and tear, and belongs to the piece's own life and history.
Remember that:
Nothing lasts,
Nothing is finished,
And nothing is perfect.
SHIPPING AND RETURN POLICY
Shipping is generally done withing 5 business of purchase. There is a free option to come and collect your piece at the studio. If you wish to do so, I will send you the address of the studio and a convenient date and time. A lot of my packaging material is either biodegradable, recyclable, plastic free or coming from recycled materials.
For non UK customer, please beware that shipping taxes and tariffs may incur arroding to the legislation in place in your country.
If you are an international customer and would like to purchase from my website, please contact me beforehand, so that I can give you a quote.
I don't generally accept returns or refunds, except, of course, if one of your purchase arrives broken or damaged. I will then ask you to get in touch within 7 days of receipt of your item, and send me a photo of the transit damage so that I can issue a refund.