shipping rates
I use Royal Mail - Tracked 48 for the UK or Royal Mail International Tracked for all other countries.
Private courrier (DHL, Fedex, UPS, DPD, ...) is available upon request.
Contact me for a bespoke quotation.
Note for USA customers: a 20% tax will be added to your order at checkout, to accommodate for tariffs taxes and handling fees charged by the courier. Those extra fees will then be paid by me to Royal Mail, when ordering your delivery, so that you shouldn't have anything else to pay on your side.
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Note for EU customers: a 30% tax will be added to your order at checkout, to accommodate for VAT, tariffs taxes and handling fees charged by the courier. Those extra fees will then be paid by me to Royal Mail, when ordering your delivery, so that you shouldn't have anything else to pay on your side.
UK
Orders under £150: £6
Orders over £150: FREE
EU
Orders under 2kg: £20
Orders between 2kg and 5kg: £35
Orders between 5kg and 8kg: £50
Orders over 8kg: please contact me before putting an order through for a bespoke quotation
CANADA
Orders under 2kg: £25
Orders between 2kg and 5kg: £35
Orders between 5kg and 8kg: £45
Orders over 8kg: please contact me before putting an order through for a bespoke quotation
USA
Orders under 1kg: £25
Orders between 1kg and 2kg: £30
Orders between 2kg and 4kg: £35
Orders between 4kg and 5kg: £45
Orders between 8kg and 8kg: £60
Orders over 8kg: please contact me before putting an order through for a bespoke quotation
Rest of the world
Orders under 1kg: £30
Orders between 1kg and 2kg: £40
Orders between 2kg and 5kg: £75
Orders over 5kg: please contact me before putting an order through for a bespoke quotation
Shipping is generally done within 5 business of purchase. There is a free option to come and collect your piece at the studio. If you wish to do so, I will send you the address of the studio and a convenient date and time. A lot of my packaging material is either biodegradable, recyclable, plastic free or coming from recycled materials.
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Once your order has been carefully packed and dispatched, you will receive an automated email containing your tracking number. You can use this to follow the progress of your parcel. If you have any concerns about your delivery, please check your tracking information first, as this often provides the most up-to-date status. If you still need assistance, please get in touch and I will do my best to help. Please be aware that responses from courier partners can sometimes take a little time.
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Once your parcel has been dispatched, I am unable to cancel or amend your order. While estimated delivery times are provided, delays can occasionally occur due to customs processing or the courier's network. Unfortunately, these are beyond my control.
Please ensure that you provide a secure delivery address. OOAK Creation cannot accept responsibility for parcels that are lost or stolen after delivery. If you have any delivery requests or concerns, we recommend contacting the shipping carrier directly. Once a parcel is marked as delivered, we are unfortunately unable to obtain any further information from our delivery partners.
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Note for non-UK customers: please beware that shipping taxes and tariffs may incur according to the legislation in place in your country. I cannot determine, or predict what these charges may be. I am not responsible either for any additional custom charges. You must pay for these in full. If you are unsure, I would advise to contact your local customs office, to get help in determining these charges, before placing your order through.
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